Skip to main content

30% OFF SITEWIDE. T&C's APPLY.Shop Our Birthday Sale

Privacy Policy

Privacy Collection Statement

H.A.G Import Corpn (Australia) Pty Ltd (ABN 99 197 250 028) ("we," "us," "our") respects your privacy and follows the Privacy Act 1988 and the Australian Privacy Principles.

This policy explains how we collect, use, store and protect your personal information across our websites (including www.maxwellandwilliams.com.au), social media pages, apps, and any other way you interact with us.

If you have questions, contact us at privacy@hag.com.au or +61 3 9318 0466.

What Counts as "Personal Information"

Personal information means anything that identifies you or could reasonably identify you like your name, address, phone number, email, or preferences. We may update this policy from time to time. Any changes will be posted here, so it's worth checking back occasionally.

What We Collect

Depending on how you interact with us, we may collect:

  • Contact details (name, email, phone, address)
  • Order and purchase history
  • Payment details (processed securely via our payment provider)
  • Your preferences and interests
  • Social media account details
  • Location information
  • If you're a business we trade with: financial, trade, payment and credit history information
  • Technical information like your device type, browser, IP address and how you use our website (via cookies and similar tools)

We only collect what's needed to provide our products, services and communications to you.

Note: We do not knowingly collect personal information from anyone under 15 without a parent or guardian's consent.

How We Collect It

We collect information when you:

  • Create an account or place an order
  • Sign up, register, or subscribe to our newsletter
  • Fill out a form or contact us directly
  • Take part in a promotion, survey or competition
  • Browse or use our website
  • Apply for credit (if you're a business we trade with)

We may also receive information about you from third parties (like data providers or referral partners), where they're legally allowed to share it with us.

Some information is also collected automatically as you browse like which pages you visit, your device details, and cookies. You can control cookies through your browser settings, though some site features may not work properly without them.

Why We Collect It

We use your information to:

  • Process and fulfil your orders, including payment, delivery and returns
  • Provide customer service and respond to your enquiries
  • Send newsletters, updates and marketing (only if you haven't opted out)
  • Run competitions and promotions
  • Improve our website and services
  • Maintain our trading relationship with you, if you're a business we work with (including invoicing and credit checks)
  • Meet legal or regulatory requirements

Who We Share It With

We may share your information with:

  • Our group companies
  • Trusted service providers (e.g. IT, payments, delivery, marketing)
  • Promotional partners

Some of these partners may be based overseas, including in the United States. We take reasonable steps to make sure your information stays protected, but we can't guarantee complete security over the internet. We won't sell your personal information or share it beyond what's outlined in this policy, except where required by law.

Marketing & Opting Out

We won't send you marketing without your consent. If you'd like to stop receiving marketing emails or messages, you can unsubscribe at any time using the link in our emails, or by contacting us directly. Please allow up to 30 days for this to take effect. You may still receive non-marketing "administrative" emails related to your account or orders, even after opting out of marketing.

Accessing or Updating Your Information

You can request to:

  • View the personal information we hold about you
  • Correct or update your details
  • Delete your information (except where we're legally required to keep it)

To do this, contact our Privacy Officer using the details below. Please allow up to 30 days for us to process your request.

Keeping Your Information Secure

We take reasonable steps to keep your personal information secure, including storing it on protected servers and processing payments through a secure, encrypted payment gateway. However, no method of transmission over the internet is 100% secure, so we can't guarantee absolute protection.

Other Things to Know

  • Other websites: Links to other websites on our site don't mean we endorse them, and we're not responsible for their privacy practices.
  • User-generated content: If you post reviews or comments publicly, that information may be seen and used by others, we're not responsible for how third parties use it.
  • Business sale: If our company is sold or merged, your information may be transferred as part of that sale, but will still be protected under this policy.

Questions or Complaints

If you have any questions or concerns about how we've handled your personal information, contact our Privacy Officer:

H.A.G. Import Corpn (Australia) Pty Ltd
11-27 Millers Road, Brooklyn, VIC 3012, Australia
📞 +61 3 9318 0466
📧 sales@maxwellandwilliams.com.au

Please allow 30 days for a response. If you're not satisfied with the outcome, you can contact the Office of the Australian Information Commissioner at oaic.gov.au/contact-us.